Our Guarantees
We believe great property management starts with trust. Here is how we earn yours every single day.
Our Promise to You
We do not believe in locking you into something that is not working. Our guarantees are built around transparency, communication, and doing right by our owners.
Happiness Guarantee
Not happy with our service before a tenant is placed? You can cancel any time prior to tenant placement, no questions asked, no strings attached. Since you do not pay until your property is rented, there is zero risk to explore whether we are the right fit. Once a tenant is placed, the cancellation remedy of the Happiness Guarantee no longer applies – but our commitment to your happiness absolutely continues. If something is ever not working, tell us directly and we will work with you to make it right.
Eviction Protection
If an eviction becomes necessary, we manage the entire process for you. Evictions are billed at actual legal costs only. We never charge extra fees to coordinate the process on your behalf.
Communication Guarantee
You will never wonder what is happening with your property. We respond to owner inquiries within one business day, and you will always reach a real person, not a call center.
Full Transparency
No hidden fees. No surprise charges. Your owner portal gives you 24/7 access to statements, invoices, inspection reports, and every detail about your property.
Partnership Approach
We are percentage-based, which means when your property earns more, we earn more. Our incentives are aligned with yours to maximize your rent and minimize vacancy.
Property Care Guarantee
We treat your property like it is our own. Regular inspections, vetted vendors, and proactive maintenance keep your investment protected and your tenants happy.
No Vacancy Fees
You only pay when your property is rented. No leasing fees, no setup fees, no monthly charges while your home sits vacant. We earn when you earn.
21-Day Lease Guarantee
If we do not have a qualified tenant in place within 21 days of marketing your rent-ready home, your first month of management is on us.
Ready to Experience the Lux Difference?
Zero risk to get started. You do not pay until your property is rented.