Privacy Policy
Last Updated: May 27, 2026
Lux Management Group (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Property or service-related details
- Communication preferences
We may also automatically collect limited technical information such as IP address, browser type, and site usage data for security and analytics purposes.
How We Use Your Information
We use your information to:
- Provide property management and related services
- Respond to inquiries and requests
- Send service updates, reminders, and account-related communications
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
SMS Communications
If you provide your mobile phone number, you consent to receive SMS messages from Lux Management Group related to our services, including appointment reminders, service notifications, account updates, and customer support communications.
- Message frequency may vary
- Message and data rates may apply
- You may opt out of SMS messages at any time by replying STOP or by contacting us directly
SMS consent is not shared with third parties for marketing purposes.
Sharing of Information
We do not sell or rent your personal information. We may share information only with:
- Service providers who assist in operating our business
- Vendors necessary to deliver requested services
- Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it only for authorized purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no system is 100% secure, we take data protection seriously.
Data Retention
We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may:
- Request access to or correction of your personal information
- Withdraw consent for communications
- Opt out of SMS messages by replying STOP
Requests may be submitted by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at pm@luxmanagementgroup.com.